Terms and Conditions
Fees
A deposit equivalent to one week's fee is required to secure your child's place at the nursery. This will be deducted as fees for the final week that your child attends the nursery. If the child does not take up the nursery place, the deposit is then used to cover administration costs.
Fees are payable in advance on the first day of each week/month that your child attends nursery by cheque or by standing order. We reserve the right to charge interest on overdue fees at 5 above bank base rate. We also reserve the right to amend our fees by giving four weeks notice. We would ask for four weeks notice if your child no longer requires a nursery place.
Additional hours
If parents are unavoidably delayed, parents will be able to leave their child at the nursery for additional hours betweenopening and closing times. The charge for each additional hour will be 5.00 per half-hour or part of.
Absence
The nursery is open from 7.30am to 6.00pm throughout the year with the exception of Christmas week when we close for one week. You will be allowed two weeks at half fees, either for holidays or sickness, pro rata for part-timers (one week to be used at Christmas). Any time over this will be levied at full rate.
Cancellation of nursery place
Either party may cancel this agreement by giving four weeks notice, however we may ask for the child to be immediately withdrawn under certain circumstances.
1. That the behaviour of the child is such that excessive disruption is caused to the other children.
2. That weekly/monthly fees are not paid promptly.
3. That the level of care required cannot be sustained due to a change in circumstances.
Sickness
Please do not bring your child to nursery if they are unwell. It is unfair to the other children and also the staff. Any child suffering from a doubtful rash, sore throat, sticky eyes, sickness or diarrhoea will not be admitted to the nursery. If a child should become unwell at the nursery, every effort would be made to contact the parents. Once this contract is signed we served the right to take a child to casualty in the case of an emergency.
Clothing and Personal Property
Parents are asked to provide a full change of clothing for the child, which should be clearly marked with the child's name.
Security
Safety and security within the nursery is paramount. We would ask you to close all doors and gates when entering or leaving the nursery. The Kinderguard system will be in use to increase security levels and children will only be allowed
to leave with authorised persons. For security reasons, all parents are asked to wait in reception until their child is brought to them by an appropriate member of staff.
Parking
As a requirement of registration of the nursery facility, the use of 8 No parking bays at the rear of the building have been set aside for this purpose. In addition to this there are pay-and-display parking on both Duke Street and Parr Street, with the addition of numerous car parks within the immediate vicinity. Your existing parking arrangements will be taken into account when a place is offered to your child. Any patron found illegally parked could have their contract terminated immediately.
Smoking
The nursery operates a no-smoking policy and would ask that parents respect this whilst on the premises.
Confidentiality
All information regarding your child will remain strictly confidential and will only be passed on to other professionals in refference to child protection. The nursery complies with the Data Protection Act.
Behaviour
The staff within the nursery encourage good behaviour with the use of positive reinforcement. No physical punishment will be undertaken or threatened.
Equal Opportunities
The nursery staff operate an equal opportunities policy in accordance with all current legislation.
Child Protection
Dukes and Duchesses have a policy on child protection and liaise with all relevant agencies.
Uncollected children
The nursery will contact the appropriate authorities if a child is not collected 30 minutes after closing time and no contact has been made with any guardian of the child in question.
Complaints
The nursery will respond to any complaints fairly and promptly. In the first instance the complaint should be brought to the attention of the nursery manager who will do her best to resolve it. If the complaint cannot be resolved via the nursery manager/owner it may be taken up with OFSTED
OFSTED Complaints Department
3rd Floor North,
Royal Exchange Buildings,
St Ann's Square,
Manchester
M2 7LA